HOW CAN I PAY FOR MY ORDER?

Payment is available via PayPal or the Comgate payment gateway, where you can pay by credit card, bank transfer, instant transfer, or QR code.

WHAT HAPPENS IF I DON’T COMPLETE THE PAYMENT?

Sometimes payment doesn’t go through—maybe there’s a technical glitch, the kids show up, or a phone call distracts you and you don’t get back to it. If that happens, we’ll send you an email with all the payment details, including instructions for bank transfer or a handy QR code to make it easy.

I DIDN’T COMPLETE THE PAYMENT, BUT NO EMAIL ARRIVED.

We send the payment details email within 24 hours of your order. Often, this email ends up in your Spam or Junk folder, so please check there first. As a backup, we usually send a WhatsApp or SMS message to let you know the email has been sent.
If you still can’t find it, just drop us a line at hello@nayavita.com — we’ll happily resend the email, even to a different address if needed.

DO I GET AN ORDER CONFIRMATION?

Yes! We automatically send an order confirmation—even if you haven’t completed payment. Your order is officially created in our system as soon as you click the “Confirm Purchase” button, and the confirmation email is sent in real time.

WHAT IF I HAVEN’T RECEIVED MY ORDER CONFIRMATION?

We always send the confirmation email, but sometimes it lands in your Spam or Junk folder. If you can’t find it in your inbox, please check those folders.

WERE IS MY INVOICE?

We send your invoice as soon as your order ships. It arrives as an attachment in the shipping confirmation email, which also includes a tracking link so you can follow your package.

WHAT COUNTRIES DOES NAYAVITA SHIP TO?

Currently, we ship within Europe and the USA. Shipping to Canada, Australia, New Zealand, and Asia can be arranged individually—just send us an email at hello@nayavita.com. In the future, we hope to bring NAYAVITA and NAYAVITA YOGA to customers worldwide! Tag us @mynayavita or @nayavita_yoga so we can see where NAYAVITA products found its home.

DO YOU OFFER FREE SHIPPING?

Yes, shipping is free to most EU countries for orders above 100 EUR. For other destinations, shipping fees vary based on the country and delivery method. You can see the exact shipping cost by adding items to your cart and entering your delivery address.

DO YOU DELIVER TO HOME ADDRESSES?

Yes. When placing your order, you can choose your preferred delivery method—home delivery, pick-up point, or Z-Box parcel locker.

CAN I PICK UP MY ORDER IN PERSON?

Yes! You can pick up your order in České Budějovice by appointment. Since we don’t have a physical store, please contact us in advance at hello@nayavita.com to arrange pickup.

CAN I PAY CASH ON DELIVERY?

Yes, but with some conditions. Due to many unclaimed COD packages in the past, we no longer offer standard cash-on-delivery service. Customers sometimes ordered and then didn’t respond to us or the courier, causing costly returns that are unsustainable for a small company like ours.
If you prefer COD, please call us after placing an unpaid order. After confirming your commitment to accept the package, we’ll be happy to send it COD.

HOW LONG DOES DELIVERY TAKE?

We ship with express delivery. Orders are processed within 24 hours. Delivery times:

• • Czech Republic and Slovakia: up to 3 days

  • Other EU countries: 3–6 business days (up to 9 days for Greece and Finland)

  • Rest of the world: 3–5 days

DO YOU SHIP TO P.O.BOXES?

Unfortunately, we do not currently ship to P.O. Boxes.

WHAT IF I WANT TO ORDER BUT AM LOCATED OUTSIDE THE EU?

Please contact us before placing your order at hello@nayavita.com and we’ll see if we can find a solution for you.

CAN I RETURN MY ORDER?

We want you to love your NAYAVITA towels as much as we do. If you have changed your mind or decided on a different design, you may withdraw from the purchase contract within 14 days of receiving the goods.

The goods must be returned complete, including all accessories, tags, and other components supplied with the product, and in a condition corresponding to normal inspection and trial.

HOW DO I RETURN OR EXCHANGE AN ITEM?

Please notify us of your decision within 14 days of receiving the goods, ideally via the withdrawal from contract form. After receiving your notice, we will send you the return address and basic return instructions by e-mail.

WHAT IF I RECEIVED A DAMAGED OR INCORRECT ITEM?

We stand behind the quality of our products; however, in rare cases, you may receive defective goods or goods different from those ordered. In such a case, please contact us as soon as possible by e-mail at hello@nayavita.com and include:

• • your order number,

  • which goods you received and the nature of the defect or discrepancy,

  • in the case of damage, photo documentation of the defect.

Based on this information, we will agree on the next steps in accordance with applicable legal regulations and our Terms and Conditions.

DO I HAVE TO PAY FOR RETURN SHIPPING?

The costs of returning the goods are borne by the customer, unless the reason for the return is defective goods or an error on our part (e.g. delivery of an incorrect product).

WHERE AND HOW DO I SEND THE RETURN?

The return address may vary depending on the reason for the return and whether it concerns a refund or an exchange.
The return address will be sent to you in response to your e-mail or after submitting the withdrawal form.

You may return the goods using any carrier of your choice. Goods sent cash on delivery will not be accepted.

HOW DO I GET MY MONEY BACK?

Refunds are issued using the same payment method that was used for the original purchase, unless expressly agreed otherwise.

HOW LONG DOES IT TAKE TO GET A REFUND?

Refunds are issued no later than 14 days from the notification of withdrawal from the purchase contract.
The refund may be withheld until we receive the returned goods or until the customer provides proof that the goods have been sent.

DO YOU OFFER DISCOUNT FOR BULK PURCHASES?

Yes! We work with wholesale buyers, hotel chains, and retailers who purchase in large quantities. In these cases, we offer special discounted prices.

WHAT ARE THE TERMS FOR WHOLESALE ORDERS?

We have very attractive minimum order limits, so even smaller businesses can shop with us. Just email us at hello@nayavita.com or call +420 728 328 732, and we’ll discuss the current terms and discounts available for wholesale orders on nayavita.com and nayavita.com/yoga.